Refund Policy


 

We wish that you only have great experience purchasing from us, our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

 

To complete your Refund / Exchange, we require a receipt or proof of purchase.

(Please do not send your purchase back to the manufacturer.)

Please email your concern to info@surfalot.com.au

We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@surfalot.com.au

 

Exchanges (if applicable)

We only replace items if they are defective, damaged or lost in mail. If you need to exchange it for the same item, send us an email at info@surfalot.com.au