Contact / FAQ


If you have any customer service or sales enquires please contact us directly at our below email. For questions relating to your order please check our FAQ'S the answer you are looking for may be in there. 
Email: info@surfalot.com.au 
 

FAQ

How much will shipping cost ? 

Shipping to Aus and NZ is a flat $9.95 for orders under $50 and FREE SHIPPING for orders over $50. All other countries is a flat $9.95 Shipping 

How long will shipping take to Aus & NZ ? 

Up to 10-21days. We apologise for this delay as we send direct from factory suppliers. 10-15 days is our common delivery time with some orders taking up to 21 depending on shipping address.

What If my product is broken or faulty ? 

We will organise a refund or new item to be issued, we require that you send us an email with your issues and photos of products attached if possible. We will work together to come to an positive outcome. All further information on returns/refund policy is found down the bottom of our home page. You will have 30 days from receiving your order to contact us for full refund.

How is my personal information kept secure ? 

We take your sensitive information seriously. Please see our privacy policy for more information